---
title: "Customer Desk: AI Agents That Draft Support Replies"
description: Open-source AI agents that draft replies to customer requests in Zoho Desk or Freshdesk from your approved knowledge and records. A person approves every reply.
canonical_url: https://hubzoid.com/agents/customer-desk
last_updated: 2026-10-25
---

# Customer Desk: Customer replies, sourced.

Ready-to-use agent

Drafted from your records in Zoho Desk or Freshdesk. You send.

[View on GitHub](https://github.com/hubzoid/customer-desk-hub)

[Setup guide](https://github.com/hubzoid/customer-desk-hub/blob/main/docs/setup-support.md)

## Setup prompt for Claude Code or Codex

```text
Help me set up the Hubzoid Customer Desk. Clone https://github.com/hubzoid/customer-desk-hub into a folder called customer-desk and follow skills/setup-customer-desk/SKILL.md to run the sample. Stop before anything is sent.
```

Make it yours

Run it yourself, or have us run it.

Start from the open-source repository, or ask us to run it for your team.

## Customer replies, drafted from your systems

Watch it work, about 2 minutes

### Customer replies, drafted from your systems

About 2 minutes

[Watch on YouTube](https://www.youtube.com/watch?v=uJ6QdNVSFHM)

## Drafted by the desk. Sent by you.

Five preconfigured steps. Customize them or add your own.

### A ticket arrives

In Zoho Desk or Freshdesk.

### Find the answer

From ERPNext and approved articles.

### Draft the reply

Every fact tied to its record.

### Check every claim

A separate reviewer checks the draft.

### You send it

Review, edit and send.

## A sourced draft in the ticket.

Every fact and its source, beside the unsent reply.

- Answers from your articles, policy and reply style
- Never writes to ERPNext
- A person sends every reply

## Run it on your machine.

Python 3.11 or 3.12 and Claude Code or Codex. First runs write nothing.

```
git clone https://github.com/hubzoid/customer-desk-hub customer-desk
cd customer-desk
python3.12 -m venv .venv
source .venv/bin/activate
python -m pip install -r requirements.txt
export DESK_PYTHON="$PWD/.venv/bin/python"
```

[View on GitHub](https://github.com/hubzoid/customer-desk-hub)
[Setup guide](https://github.com/hubzoid/customer-desk-hub/blob/main/docs/setup-support.md)

[View on GitHub](https://github.com/hubzoid/hubzoid)

[Get a demo](https://hubzoid.com/build-with-us#contact)