Industries · Software, SaaS & IT services
AI agents for software, SaaS and IT services teams.
For software, SaaS and IT services teams, we build shared team context for the coding assistants you already use, plus agents for on-call, triage and delivery.
Reads from
- Issue tracker
- Documentation
- Incident log
- Support tickets
Your HubKnowledge, skills and toolsDelivers to
- Slack
- MCP
- Spreadsheet
Where the time goes
The context exists. It is just never where the next person looks.
Conventions sit in one tool, alerts in another and customer history in a third, so people rebuild the picture by hand.
Every coding assistant starts without the team’s context
Each engineer pastes conventions, architecture decisions and runbooks into their own assistant. What one person sets up never reaches the rest of the team.
On-call handovers are rebuilt by hand
At every shift change someone reads the overnight alerts, incidents and open threads, then retypes the state into a doc for the next engineer.
Support escalations bounce between teams
Tickets arrive without severity or owner. Repeats of a known issue are triaged from scratch, and engineers get pulled in before anyone checks the runbook.
Projects and renewals slip quietly
Hours burn past fixed-price scope, or an account’s usage drops while its tickets rise. The signals sit in separate tools until invoicing or renewal.
What we build
Agents we build for software teams.
Engineers reach the Hub from their own coding assistant, and anything that touches production, code or customers is proposed for a person to approve.
/team-contextIn your assistant · While engineers workYour team’s context in every coding assistant
Engineers keep their own coding assistant and reach the team’s conventions, runbooks, architecture decisions and authorized tools through MCP. Access is per tool, so production tools stay locked without a grant.
- Reads
- Code repositories · Documentation · Issue tracker
- Delivers to
- MCP
/oncall-handoverWorkflow · Before each shift changeThe on-call handover brief
Gathers overnight alerts, incidents, escalations and open threads into one brief for the incoming engineer, with links back to each source.
- Reads
- Monitoring alerts · Incident log · Issue tracker
- Delivers to
- Slack
/ticket-triageWorkflow · As tickets arriveTicket and escalation triage
Reads each new support ticket, groups repeats of a known issue, links the runbook and proposes severity and owner. The support lead confirms before anything reaches engineering.
- Reads
- Support tickets · Issue tracker · Documentation
- Delivers to
- Slack
More agents we build
/project-burnWorkflow · Each weekProject burn against fixed-price scope
Compares logged hours with fixed-price scope and open issues for every client project. Flags a project drifting underwater so the delivery lead can act before invoicing.
/renewal-watchWorkflow · Each weekRenewal and churn signals
Joins product usage, support load and payment history to list accounts drifting toward churn. The account owner gets the evidence and decides whether to reach out.
/daily-reportsWorkflow · Each morning before stand-upThe engineering and delivery brief
One message for engineering and delivery leads with open incidents, escalations, project burn and renewals at risk. Leads can ask follow-up questions in the same thread.
Where to start
Start with the context behind every assistant.
Build the team context first. Engineers keep the assistant they already use, the Hub starts from documentation and conventions you already have, and every later agent, from on-call to triage, reuses the same foundation.
- Engineers stop pasting the same conventions and runbooks into their assistants.
- Answers point to the document or file they came from.
- Each engineer can use only the tools they have been granted.
Other industries
The same foundation, other industries.
Each industry runs on its own records and routines. The Hub underneath stays the same.